Heartland
Kennels
366
5th Line North
Oro-Medonate,
ON
L0L
2E0
(705)
487-2660
SERVICE AGREEMENT
1.
Heartland
Kennels
agrees to provide day care, boarding and /or training and /or grooming for the
animal(s) set forth in the registration form, and to provide other services as
agreed to by and between the owner (Owner) and Heartland
Kennels
at
the rate agreed upon.
2.
Heartland
Kennels shall
be open Monday through Friday from 7:30am to 6pm, Saturdays 8am to 11am &
4pm-4pm and Sundays 4pm-6pm.
For
Boarding Clients: There
is a check-In/Out time of 12:00pm. You may pick up anytime during our business
day,
however
you will incur a half-day daycare charge per pet if picked up before/after
these
check
in/out times.
In the event the owner cannot or does not pickup the animal by
or before the closing time at the end of the day, the owner shall pay for
overnight boarding care and fees, and may pick up their pet the following
morning/day.
3.
Refunds
and Cancellation Policy: Heartland
Kennels understands
that things can happen and plans get cancelled, to avoid no show charges we
require at least twenty four (24) hours notice for any non-holiday stay. Owner
understands that reservations are required for all boarding stays and a 50%
deposit during holiday seasons will hold a booking. Holidays - Reservation
cancellation or changes must be received by Heartland
Kennels at
least 5 days prior to the intended arrival date or the owner will forfeit the
deposit. Holidays require 5 days notice of cancellation so we can accommodate
another request from our waiting list.
Holidays canceled eight (8) or more days prior to scheduled
service date, no charge deposit refunded in
full.
4.
Payment:
Unless other arrangements have been made by Heartland
Kennels,
payment for services is due at the time the pet is dropped off at Heartland
Kennels.
Payment can be made by: cash, check, debit and credit card. A credit card
number will be kept in the guest’s file for emergency purposes. Applicable
taxes are NOT included in the price and will be added to all payments. HST is
charged at 13%.
Military personnel receive a 5% discount on all daycare and
boarding services.
5.
Dog
daycare packages (discount): To keep overhead cost current and tracking efficient all packages
expire after 60 days.
Initials
_______________
(I have read and accept the terms above)
6. Owner represents that the pet(s) are in good health and have
not been ill with any communicable diseases within the last thirty (30) days,
and that the animal(s) have all current shots:
Dogs must have the following
shots.
•
Rabies
- required every year or every three (3) years depending on your
vet.
•
DHPP
- (Distemper, Hepatitis, Parainfulenza, and Parvovirus) –required every
year.
•
Bordatella
(kennel Cough) – required annually.
•
Proof
of Titers accepted in place of above vaccines.
On admission, all dogs must be free from any condition that
would potentially jeopardize other guests.
7. Owner represents that the pet(s) has been neutered or spayed,
and the pet is 4 months or older in age. If not. Please specify and
initial
8.
In the event that the pet becomes ill or injured, Heartland
Kennels
shall make every attempt to notify the owner. If the owner cannot be reached, or
has failed to complete the advanced directives for care; or if an emergency
situation occurs which requires immediate action, Heartland
Kennels is
authorized to engage the services of a veterinarian, or to administer medicine
or give such other attentive care for the animal that appears reasonable and
advisable.
9.
Heartland
Kennels shall
pay for any and all costs of the animal that may arise as a result of an injury
or illness, including veterinarian care and costs. Owner shall reimburse such
costs to Heartland
Kennels upon
pickup of the pet or when the services have been
completed.
10.
The
parties understand and acknowledge that Heartland
Kennels has
agreed to render services as described herein based upon the owner’s
representation that the dog(s) is/are healthy and has received all required and
customary shots, does not suffer from any disability, illness, behavioral
characteristics or conditions which could adversely affect other pets being
cared for or by Heartland
Kennels.
11.
Owner further assures Heartland
Kennels that
the owner’s pet is not aggressive, and has not at anytime in the past harmed or
shown aggression or threatening behavior towards any other person or any other
pet, and there is no history of the pets(s) untoward behavior as a result of
being confined in a small area. Not withstanding such assurances, if the
animal’s behavior results in any injury to persons or property, the owner shall
bear full expenses resulting from such conduct. Owner agrees that Heartland
Kennels
shall not be liable, for any loss or damage to the animal by any cause
whatsoever, including fire, theft and escape of animal. Owner agrees that the
owners shall liable for any damages that the animal may cause, including bites,
aggressive behavior, damage to other animals, or conduct of
the
animal,
and agrees that Heartland
Kennels
owners and their staff will not be liable, and release them and hold them
harmless from any liability of any kind whatsoever arising from attendance and
participation
at
Heartland
Kennels
.
Initials
_______________
(I have read and accept the terms above)
12.
The
pet may be isolated and kept apart from other animals, should BA
in
its reasonable belief or the
reasonable belief of its employees or other agents, determine that the animal
may be
in
danger or may endanger other animals by virtue of its conduct, behavior or
aggressive
propensities.
Owner understands that BA
desires
to maintain the health, reasonable care and
comfort
of all animals within its care facility, and to adequately provide for the safe
keeping of
such
animals in which they have custody.
13.
Owner
understands that Heartland
Kennels open
boarding areas and play area are places where animals co-mingle in groups.
Owner recognizes that there are inherent risks of illness or injury when
dealing with animals. Similarly the owner understands that when pets play in
groups, they may sustain minor injuries such as nicks and scratches. Other
risks include, but are not limited to, problems resulting from pets ingesting
food scraps or other materials found outdoors and kennel cough. Owner
understands and agrees that any problem or injury that develops with their pet
(s) will be treated as
Heartland
Kennels deems
best. Heartland
Kennels staff
may wait until owner picks up pet to inform them of any non-serious injury such
as nicks and scratches. In the even the pet becomes ill or injured to the point
of requiring or appearing to require medical treatment, Heartland
Kennels staff
will first attempt to contact Owner, followed by an attempt to contact the
emergency contact person as listed in pets file. Heartland
Kennels may
also directly contact my pet’s veterinarian, or a veterinarian chosen by
Heartland
Kennels,
if the circumstances are deemed such that immediate treatment is necessary.
Heartland
Kennels retains
sole discretion to deal with
emergency
matters, and owner agrees to promptly pay for all medical treatments received
by
the
pet, including transportation to an emergency veterinary
facility.
14.
I
understand that I am responsible for claiming my animal immediately upon
completion of any service(s). If my animal is not claimed within 10 days of
completion of any service(s), my animal will be deemed as abandoned and
Heartland
Kennels
shall be entitled to transfer my animal to an animal shelter or to a third party
owner. Heartland
Kennels
waives
its lien rights under the Repair and Storage Liens
Act.
I certify that I have read the rules and regulations set forth
on the preceding pages and that I thoroughly understand this agreement. I agree
to abide by the rules and regulation and accept all the terms, conditions and
statements of this agreement.
DATED:______________
Owners signature:
_________________________________
Owner’s name
(printed):____________________________
Pet’s name:
_______________________________________
For office use only:
DATED:_______________________
Temperament Test
results:___________________________________________
Heartland
Kennels
Representative:
______________________________
Kennels
366
5th Line North
Oro-Medonate,
ON
L0L
2E0
(705)
487-2660
SERVICE AGREEMENT
1.
Heartland
Kennels
agrees to provide day care, boarding and /or training and /or grooming for the
animal(s) set forth in the registration form, and to provide other services as
agreed to by and between the owner (Owner) and Heartland
Kennels
at
the rate agreed upon.
2.
Heartland
Kennels shall
be open Monday through Friday from 7:30am to 6pm, Saturdays 8am to 11am &
4pm-4pm and Sundays 4pm-6pm.
For
Boarding Clients: There
is a check-In/Out time of 12:00pm. You may pick up anytime during our business
day,
however
you will incur a half-day daycare charge per pet if picked up before/after
these
check
in/out times.
In the event the owner cannot or does not pickup the animal by
or before the closing time at the end of the day, the owner shall pay for
overnight boarding care and fees, and may pick up their pet the following
morning/day.
3.
Refunds
and Cancellation Policy: Heartland
Kennels understands
that things can happen and plans get cancelled, to avoid no show charges we
require at least twenty four (24) hours notice for any non-holiday stay. Owner
understands that reservations are required for all boarding stays and a 50%
deposit during holiday seasons will hold a booking. Holidays - Reservation
cancellation or changes must be received by Heartland
Kennels at
least 5 days prior to the intended arrival date or the owner will forfeit the
deposit. Holidays require 5 days notice of cancellation so we can accommodate
another request from our waiting list.
Holidays canceled eight (8) or more days prior to scheduled
service date, no charge deposit refunded in
full.
4.
Payment:
Unless other arrangements have been made by Heartland
Kennels,
payment for services is due at the time the pet is dropped off at Heartland
Kennels.
Payment can be made by: cash, check, debit and credit card. A credit card
number will be kept in the guest’s file for emergency purposes. Applicable
taxes are NOT included in the price and will be added to all payments. HST is
charged at 13%.
Military personnel receive a 5% discount on all daycare and
boarding services.
5.
Dog
daycare packages (discount): To keep overhead cost current and tracking efficient all packages
expire after 60 days.
Initials
_______________
(I have read and accept the terms above)
6. Owner represents that the pet(s) are in good health and have
not been ill with any communicable diseases within the last thirty (30) days,
and that the animal(s) have all current shots:
Dogs must have the following
shots.
•
Rabies
- required every year or every three (3) years depending on your
vet.
•
DHPP
- (Distemper, Hepatitis, Parainfulenza, and Parvovirus) –required every
year.
•
Bordatella
(kennel Cough) – required annually.
•
Proof
of Titers accepted in place of above vaccines.
On admission, all dogs must be free from any condition that
would potentially jeopardize other guests.
7. Owner represents that the pet(s) has been neutered or spayed,
and the pet is 4 months or older in age. If not. Please specify and
initial
8.
In the event that the pet becomes ill or injured, Heartland
Kennels
shall make every attempt to notify the owner. If the owner cannot be reached, or
has failed to complete the advanced directives for care; or if an emergency
situation occurs which requires immediate action, Heartland
Kennels is
authorized to engage the services of a veterinarian, or to administer medicine
or give such other attentive care for the animal that appears reasonable and
advisable.
9.
Heartland
Kennels shall
pay for any and all costs of the animal that may arise as a result of an injury
or illness, including veterinarian care and costs. Owner shall reimburse such
costs to Heartland
Kennels upon
pickup of the pet or when the services have been
completed.
10.
The
parties understand and acknowledge that Heartland
Kennels has
agreed to render services as described herein based upon the owner’s
representation that the dog(s) is/are healthy and has received all required and
customary shots, does not suffer from any disability, illness, behavioral
characteristics or conditions which could adversely affect other pets being
cared for or by Heartland
Kennels.
11.
Owner further assures Heartland
Kennels that
the owner’s pet is not aggressive, and has not at anytime in the past harmed or
shown aggression or threatening behavior towards any other person or any other
pet, and there is no history of the pets(s) untoward behavior as a result of
being confined in a small area. Not withstanding such assurances, if the
animal’s behavior results in any injury to persons or property, the owner shall
bear full expenses resulting from such conduct. Owner agrees that Heartland
Kennels
shall not be liable, for any loss or damage to the animal by any cause
whatsoever, including fire, theft and escape of animal. Owner agrees that the
owners shall liable for any damages that the animal may cause, including bites,
aggressive behavior, damage to other animals, or conduct of
the
animal,
and agrees that Heartland
Kennels
owners and their staff will not be liable, and release them and hold them
harmless from any liability of any kind whatsoever arising from attendance and
participation
at
Heartland
Kennels
.
Initials
_______________
(I have read and accept the terms above)
12.
The
pet may be isolated and kept apart from other animals, should BA
in
its reasonable belief or the
reasonable belief of its employees or other agents, determine that the animal
may be
in
danger or may endanger other animals by virtue of its conduct, behavior or
aggressive
propensities.
Owner understands that BA
desires
to maintain the health, reasonable care and
comfort
of all animals within its care facility, and to adequately provide for the safe
keeping of
such
animals in which they have custody.
13.
Owner
understands that Heartland
Kennels open
boarding areas and play area are places where animals co-mingle in groups.
Owner recognizes that there are inherent risks of illness or injury when
dealing with animals. Similarly the owner understands that when pets play in
groups, they may sustain minor injuries such as nicks and scratches. Other
risks include, but are not limited to, problems resulting from pets ingesting
food scraps or other materials found outdoors and kennel cough. Owner
understands and agrees that any problem or injury that develops with their pet
(s) will be treated as
Heartland
Kennels deems
best. Heartland
Kennels staff
may wait until owner picks up pet to inform them of any non-serious injury such
as nicks and scratches. In the even the pet becomes ill or injured to the point
of requiring or appearing to require medical treatment, Heartland
Kennels staff
will first attempt to contact Owner, followed by an attempt to contact the
emergency contact person as listed in pets file. Heartland
Kennels may
also directly contact my pet’s veterinarian, or a veterinarian chosen by
Heartland
Kennels,
if the circumstances are deemed such that immediate treatment is necessary.
Heartland
Kennels retains
sole discretion to deal with
emergency
matters, and owner agrees to promptly pay for all medical treatments received
by
the
pet, including transportation to an emergency veterinary
facility.
14.
I
understand that I am responsible for claiming my animal immediately upon
completion of any service(s). If my animal is not claimed within 10 days of
completion of any service(s), my animal will be deemed as abandoned and
Heartland
Kennels
shall be entitled to transfer my animal to an animal shelter or to a third party
owner. Heartland
Kennels
waives
its lien rights under the Repair and Storage Liens
Act.
I certify that I have read the rules and regulations set forth
on the preceding pages and that I thoroughly understand this agreement. I agree
to abide by the rules and regulation and accept all the terms, conditions and
statements of this agreement.
DATED:______________
Owners signature:
_________________________________
Owner’s name
(printed):____________________________
Pet’s name:
_______________________________________
For office use only:
DATED:_______________________
Temperament Test
results:___________________________________________
Heartland
Kennels
Representative:
______________________________
